FAQs

What is this Promotion about?

Who is eligible to join?

This Promo is open to Maybank customers who will meet the following requirements within the Promo Period:
a. Has an active Maybank deposit, credit card, personal loan, auto loan or mortgage account
  b. Has an active mobile number registered in the system
  c. Aged 18 years old and above
  d. A Philippine resident throughout the duration of the Promo Period
  e. Able to complete any or a combination of the qualifying transactions

How do I collect the rewards points?

a. Complete at least one (1) qualifying transaction mentioned in the Terms and Conditions from April 15, 2026 - June 15, 2026. Promo is extended until August 31, 2026.

b. Within 2-3 days, you will receive a Maybank notification via SMS confirming that you are qualified. The notification will include a Unique Promo Code (UPC)

c. To begin the redemption, an Eligible Customer has to log-in to the Maybank2u PH (M2U) Mobile App then tap ‘Redeem Rewards’ and agree to the Data Privacy reminders before getting redirected to the Maybank Rewards Redemption website powered by TLC Marketing Worldwide (Singapore) Pte. Ltd.

d. To collect your rewards points, you must have your Rewards page profile.

i. For first time redemption of rewards points:

1. Select ‘Register/Login’ on the Menu.

2. Click ‘Sign Up now’ to create an account.

3. Enter your e-mail address then proceed to verify your account using the code that will be e-mailed from support@tlcrewards.com.

4. Set a Password for easy log-in for succeeding redemptions.

5. Complete your profile creation by providing the requested information and agreeing to the relevant Terms and Conditions.

6. After profile creation, you will be led to profile page to enter the UPC that you received from Maybank PH. Tap ‘Add’ to automatically add your rewards points.

ii. For succeeding redemption of rewards points:

1. Select ‘Register/Login’ on the Menu.

2. Log in with your verified email address and password.

3. Proceed to redeem your rewards by selecting ‘Profile’ from the Menu, then enter the UPC that you received from Maybank PH and tap ‘Charge’ to automatically add your rewards points.

Illustration of scenarios for the SMS notification/s with a UPC:

What does UPC mean?

I completed a qualifying transaction, but I did not receive a notification from Maybank with the Unique Promo Code (UPC), what do I do?

How can I change my email?

Customers cannot change their email address once it has been verified. Reward Points cannot be moved, reassigned, converted, or credited to any other account or email address after the email address is set during the Sign up and verification email process.

TLC will not be held in any way responsible if: the email inbox is full; there are errors reported by the email management systems; the email is disabled; the provided email address is on a blacklist.

How do I spend my reward points and redeem rewards?

a. To spend your Reward Points, select ‘Redeem Rewards’ on either the homepage or the Menu.

b. You will be redirected to the ‘Rewards Category’ page where you can browse between Dining, Travel, or Activity reward categories.

c. Select your preferred reward based on your available rewards points.

d. After tapping ‘Confirm’ and completing your redemption, you will receive an e-mail from support@tlcrewards.com containing the redemption confirmation and Reward e-Voucher with the redemption details.

e. The Reward must be redeemed at the participating merchant before the indicated Voucher Expiry Date found in the Reward e-voucher.

f. Any remaining rewards points that are insufficient for redemption will expire after the Redemption Period.

I am a supplementary credit cardholder and used my credit card to purchase an item. Will I be eligible for the rewards points?

I got approved as a supplementary credit cardholder and I have activated my credit card. Will I be eligible for the rewards points?

I am a new-to-bank / first-time client of Maybank when I opened an iSave account during the Promo Period, how will my increase in ADB be computed?

For new accounts opened within the Promo Period, your ADB will be computed as the sum of the daily balances (Promo days only) of the account in a month divided by the number of Promo days in a month.

Your ADB growth will be computed as Promo ADB on Month 2 less Promo ADB on Month 1. To qualify to the promo, increase in Promo ADB should be by at least Php5k. Kindly refer to the example below.

ASSUMPTIONS:

· Account was opened April 15, 2026

· Client started depositing April 15, 2026 onwards

ILLUSTRATION OF ADB COMPUTATION AND ADB GROWTH:

A. ADB Growth for April VS. March - Customer deposits PHP5,000 on April 15 and maintains it until April 30.

Reference Dates

Sum of Daily Balances

(A)

Number of Days

(B)

Promo ADB = A/B

(C)

Growth in ADB (MONTH 2 – MONTH 1 PROMO ADB)

MONTH 1

March 1-31, 2026

PHP 0

31

PHP 0

PHP 5,000

MONTH 2

April 15-30, 2026

PHP 75,000

15

PHP 5,000

B. ADB Growth for May VS. April - Customer deposits additional PHP6,000 on May 01 and maintains it until May 31 on top of the existing balance.

Reference Dates

Sum of Daily Balances

(A)

Number of Days

(B)

Promo ADB = A/B

(C)

Growth in ADB (MONTH 2 – MONTH 1 PROMO ADB)

MONTH 1

April 15-30, 2026

PHP 75,000

15

PHP 5,000

PHP 6,000

MONTH 2

May 1-31, 2026

PHP 341,000

31

PHP 11,000

C. ADB Growth for June VS. May - Customer deposits additional PHP5,000 on June 01 and maintains it until June 15 on top of the existing balance.

Reference Dates

Sum of Daily Balances

(A)

Number of Days

(B)

Promo ADB = A/B

(C)

Growth in ADB (MONTH 2 – MONTH 1 PROMO ADB)

MONTH 1

May 1-31, 2026

PHP 350,000

31

PHP 11,000

PHP 5,000

MONTH 2

June 1-15, 2026

PHP 240,000

15

PHP 16,000

I did not receive a verification email to activate my Maybank Rewards Promotion account, what should I do?

Are my rewards points stackable?

What kind of rewards can I claim?

How will I know if my reward redemption was successful?

Until when can I collect and redeem my reward points?

Until when can I use my redeemed reward?

What should I do if my total rewards points does not reflect the recently added UPC?

Can I exchange my rewards points or rewards for cash?

Can someone else claim my reward or use my e-voucher on my behalf?

Are my rewards points transferrable?

I have a question regarding this Maybank Rewards Promo. Who do I contact?